Frequently Asked Questions

Before booking, we advise that you read our FAQ’s so that you can find out everything you need to know about our escape room. If you’d like to receive more information about Mind The Game, then don’t hesitate to get in touch with our friendly team.

What is an escape room game?

An escape room game is a real-life experience designed for 2-5 people. The players are locked in a themed room and need to work as a team to solve a series of puzzles, riddles, and hints to escape within 60 minutes.

Why try our escape room game?

It is a fun and highly unique experience that will be remembered for a long time. Enjoy with your family, friends, or colleagues. The game is challenging but gives you a great sense of achievement and encourages you to work together with your team.

How can I make a booking?

You can only book via our booking system. We do not accept bookings via phone or email. If the booking was successful, you will receive a confirmation email about the details of your booking.

How long can I play for?

Our escape game is limited to 60 minutes.

Can I pay by cash?

We are unable to accept cash payments. Please use our online payment system when you book a game via our website.

I’m claustrophobic, can I play?

Our escape room is fairly spacious, so claustrophobia won’t be an obstacle. If you still feel like leaving during the game, you will be able to leave the room at any time during the game. If you would feel more comfortable, we can even leave the door unlocked.

What time should I arrive?

It is very important that you arrive 15 minutes before your booked session for your briefing and introduction. Unfortunately, it is not possible to delay the game because of the strict daily routine and fixed game times. If you are more than 10 minutes, the game timer will start and your team will have less time to escape.

Do you have gift cards?

While we don't currently sell gift cards, check out our website for any ongoing promotions. Visit our booking page to book your next exciting game.

Is it possible to host a special event?

Our game is perfect for special occasions. We’re happy to organise some extra service for birthdays, hen parties, bachelor parties, and other special occasions. You can give us a small item/present and we will place it next to the final clue.

What is the minimum/maximum size of the team?

The game is designed for groups of 2-5 people.

What if I want to bring extra people to the game? The number of people coming to play has changed, what do I have to do?

You are welcome to bring extra people (maximum 6 people per team) to join the game. Additional players need to pay £20 per person upon arrival, via PayPal™. No cash payments are accepted. As the game room has limited space, the recommended maximum number for a team is 5. If you are 6 or more, we suggest you book 2 games - one after the other. If less people are coming, you don’t have to let us know, but unfortunately, we cannot refund any money.

Is there an age restriction for the game?

There is no restriction on age, but under 18's must be accompanied by an adult as a member of the team.

Is it safe to play? Is the game frightening or scary?

Your safety is our top priority! There are no scary or frightening elements in our game, as the game itself is focused on solving logical and crafty tasks.

Can I cancel my booking or re-book a new session?

As this is a live event, unfortunately no cancellations or refunds are available once a game session is booked. However, you may be able to re-book your session for another time if you give us at least 7 calendar days’ notice. For more details, please contact us.

Policy

The service of game can only be taken with one’s own responsibility and every player will have to sign a disclaimer before the game. People under the influence of alcohol or drugs may not take part in the game. No offence, but we will send such people away for their own safety. It is strictly forbidden to bring pointing, cutting objects, weapons, firearms, or any other dangerous objects or to smoke in the game zone.

Is there any preparation I should do before the game?

You don’t have to do any preparation at all. Everything will be explained right before the game.

Can I take photos or videos?

Taking photos or videos is strictly forbidden in the game room. However, you are welcome to take photos in the reception area.

Can I watch others playing?

You can’t watch the game from outside. There is no viewing room.

Can I bring alcohol with me?

You can’t bring alcohol with you, however, there are pubs close by! The game is challenging, so it is important to be sober to enjoy the game and be able to solve the puzzles.

What should I wear?

Anything goes, but casual, comfortable clothing is recommended.

Corporate Team Building Events

Please contact us for any corporate event requests as we can make special arrangements to suit your needs.